First of all, a best practice for the care and keeping of your device is to store it in cool/dry places. However, for some of our customers, that's not always possible when you're performing inspections in Texas, Florida, or in other hotter climates. 

Here are some basic tips to keep your iPad from overheating:

  1. Store the device where the temperature is between -4º to 113º F (-20º and 45º C).
  2. Use iOS devices where the ambient temperature is between 32º to 95º F (0º and 35º C). 
  3. Avoid leaving your device in your vehicle. Cars/trucks can heat up quickly and dangerously, causing your device to overheat.
  4. Avoid leaving it in direct sunlight. If you have to put it away, place it in a bag or (if using an Android phone) your pocket when not in use. 
  5. Avoid putting it down on high-heat surfaces. Think: car hoods, metal chairs/furniture, etc.
  6. If you need to leave it behind in your car, keep the device leaned up on its side, screen facing away from the sun, and not lying face-down or face-up on the dashboard or a hot seat.

What do you do when your device is already overheating?

To resume use of your device as quickly as possible, follow these steps:

  1. Force-close your apps. To do this, Double-Press on the Home button and swipe up/away on each of the app previews.
  2. Turn it off. Hold down the Lock button until the "Slide to power off" screen appears.
  3. Remove any cases. While handy to keep your device secure from breakage, cases are heat-trappers.
  4. Move it to a cooler environment (blast the A/C in your car, stick it in a refrigerator for a few minutes, etc.).
  5. Don't plug it in to charge it. Charging your device generates heat, and when your device is already warm, that's something we don't need more of!
  6. When your device has cooled down, check that you're on the latest version of iOS. Sometimes new versions of iOS fix overheating issues. To view this, go to Settings > General > Software Update.
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